Terms & Conditions
Cancellation, Rescheduling & Failure to Attend Policy
Cancellation, Rescheduling & Failure to Attend Policy
Within 48 Hours: If you cancel or reschedule within 48 hours of your appointment, a 50% charge of the service fee will be incurred.
Within 24 Hours: If you cancel within 24 hours of your appointment, a 100% charge of the service fee will be incurred.
Rescheduling Within 24 Hours: Rescheduling within 24 hours of your appointment is considered a cancellation and will incur a 100% charge of the service fee.
Appointment Changes Within 24 Hours: Any changes made to the appointment within 24 hours will incur a 50% fee.
Failure to Attend: If you fail to arrive for your appointment without prior notice, the full value of the service will be charged to your card on file.
Processing Cancellations: All cancellations must be processed online through your login or app. We cannot process cancellations or rescheduling over the phone or in salon if they are earlier than 48 hours before the appointment.
Explanation of Cancellation Fees:
We understand that unexpected situations can arise, and we want to explain the reason behind this policy. When appointments are cancelled at the last minute, it leaves us unable to fill the reserved time slot. This impacts not only our business but also our dedicated staff who have set aside that time specifically for you.
Notification: If a cancellation fee is charged, an email will be sent to inform you of the charge and provide information on the appeal process. If you believe this charge is unwarranted due to special circumstances such as medical reasons or family bereavement, we encourage you to appeal. Please complete this form https://shorturl.at/POd5X with the necessary supporting documentation.
For any questions regarding our cancellation policy or if you wish to appeal a charge due to extenuating circumstances, please contact us at 01525 383066 or email info@mcguigansalon.co.uk
Additional Terms and Conditions
Complaints Policy: We strive to deliver exceptional service every time. If you are unsatisfied with any aspect of your service, please contact us immediately so we can address your concerns.
Product Refunds: Retail products can be refunded if unopened, in their original packaging, and with proof of purchase. Refunds are also available if there is a fault with the product.
Gift Vouchers: Gift vouchers can be used for any service or product purchase. They cannot be exchanged for cash, and the full value must be used before the expiry date, which is 12 months from the date of issue. Please have your gift voucher code available during your visit.
Special Offers: All special offers are exclusive and cannot be combined with other offers. Offers apply to one person and cannot be reused. Special offers must be presented at the time of payment, as transactions cannot be altered retroactively.
Children: To ensure a peaceful environment, we ask that children are not brought to the spa.
Pets: We have a no-pet policy, except for service dogs.
Phones: Please keep your phone on silent or vibrate during your visit. If you need to use your phone, please do so quietly to maintain a relaxing atmosphere for all guests.
Consultation: A full consultation will be conducted before your appointment. Please inform us of any medical conditions to ensure safe treatment. We reserve the right to cancel an appointment if a doctor's letter is required or if we feel it is unsafe to proceed.
Deposit Policy: Payments or deposits for appointments are non-refundable but will be credited to your account for future use on services or products.
Discount Codes: Gift vouchers cannot be used with discount codes. We reserve the right to withdraw any advertised discount, subject to availability.
Children: We have created a salon environment to give you and other clients a relaxing time! Because of this we have a NO CHILDREN under the age of 16. This strict policy is not just for our health & safety or regulation purposes, it also gives our clients peace to relax.
Pets: As with our children policy we also have a NO PETS policy, this is excluding service dogs.
Phones: During your visit we request that you keep your phone on silent/vibrate. If you need to use your mobile phone, please use a quiet voice to ensure other guests have a relaxing experience.
Cancellation, Rescheduling & Failure To Attend Policy: A 50% charge will be incurred for any treatment not cancelled or rescheduled at least 48 hours prior to your scheduled time. Late arrival will shorten your appointment time, and failure to arrive for your appointment will incur the loss of your deposit.
Deposit Policy: Any payment or deposit paid for your appointment is non-refundable and will be placed as a credit on your account with us. This is can be used for future appointments or product purchases.
Prices: All prices quoted are subject to change at any time, depending on length/thickness of hair (this will be discussed before your service begins). Gratuities are not included and are welcomed at your discretion.
Gift vouchers: Gift vouchers can be used as full or part payment for any service. Gift vouchers cannot be exchanged for cash and the full value of the card must be used prior to its expiry date. All gift vouchers are valid for 12 months. Please keep your gift voucher code to hand.
Skin testing: Skin tests are required for new clients before all colour services. Skin tests will also be required every 6 months for existing clients.
Complaints policy: Whilst we strive to create incredible results every time, if you are unsatisfied with any aspect of your service, please contact us straight away.
Product refunds: Retail products can only be refunded if the product is unopened and in its original packaging and proof of purchase is provided OR if there is a fault with the product.
Colour formulations: We are not able to pass on your colour formulations to either yourself or any third party.
Special offers: Unless otherwise stated, all special offers can only be used independently and not in conjunction with any other offer. Each offer applies exclusive to one person and cannot be reused. All special offers must be presented at the time of payment as transactions cannot be altered. All promotional material holds no cash value and cannot be reimbursed.
Terms Of Website Use
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the annemcguigan.co.uk. website (the “Anne McGuigan site”” or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
Anne McGuigan reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of annemcguigan.co.uk. after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Links From Our Site
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
Privacy Policy
Information Collection and Use:
• We do not sell, share, or rent your information in ways different from what is disclosed here. Personal information is collected when you:
o Book an appointment online or by phone
o Sign up for e-newsletter updates
o Post content on our social media sites
o Contact us via online platforms, email, phone, SMS, social media, or by post
You can request removal from our database at any time.
Secure Storage:
• Data is stored with our web host and accessed only by authorized staff members who need the information to perform specific tasks. Our website is hosted on UK servers provided by The Indie Collab.
Sharing:
• We do not share IP addresses, email addresses, personal contact details, or other collected information with third parties. If information sharing is necessary for an event, we will notify you immediately. Personal details related to our salon booking system are stored with Zenoti.
Data Protection:
• While we are not classified as a "data controller," we comply with the eight principles of the Data Protection Act 1998 and adhere to best practices for information management.
Contact Information:
• For any inquiries, please email us at info@mcguigansalon.co.uk
Disclaimers
annemcguigan.co.uk. takes every care possible to ensure that all information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Anne McGuigan Ltd. does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times.
Anne McGuigan Ltd. will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties of our company expressly exclude:
all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Registration, Personal Data And Online Shopping Partners
You guarantee that the personal information which you provide when you register on annemcguigan.co.uk is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
When registering on annemcguigan.co.uk you accept and agree that your personal data provided during registration will be sent to our UK database owned by Anne McGuigan Ltd. If you do not agree to your data being held in the UK please do not register with us. annemcguigan.co.uk may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing info@annemcguigan.co.uk.
If your personal information changes then please notify us by emailing info@annemcguigan.co.uk.
Anne McGuigan Ltd. provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.
Viruses, Hacking And Other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.
Complaints And Disputes
We strive to deliver exceptional service every time. If you are unsatisfied with any aspect of your service, please contact us immediately so we can address your concerns.
Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
You are eligible as a consumer within the EU to contact the Online Dispute Resolution: http://ec.europa.eu/consumers/odr/
Accepting These Terms And Conditions
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Anne McGuigan Ltd. and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of annemcguigan.co.uk.
If you have any questions regarding these Terms and Conditions, please contact us: